Inspired by France

Returns Policy

Returns and Refunds Policy

All our products are printed on demand to your specific order – all sales are final.

That said – we want you to be happy with your purchase so our return and refund policy process is laid out in the terms below. If you think there is something wrong with what we sent you we’ll do everything in our power to make sure you get what you ordered.

Exchanges are only allowed for defective or incorrect merchandise. To initiate an exchange, please contact sales@inspiredbyfrance.com within 7 DAYS of delivery receipt with photos that clearly show the defects. Once your exchange has been approved, you will receive an email with further steps on how we will rectify the issue.

Please note, that you will receive the same color, style, and size where applicable that you originally ordered.

Garment Sizing

Exact sizing of garments varies between manufacturers which is why we provide a manufacturers sizing guide for all garments. We don’t want you to be disappointed so please check the size charts. It would be great if a medium t-shirt was always the same size but it’s not for reasons that continue to confound us and our customers.

So please check as we don’t issue refunds for items being the wrong size or fit.

We will replace a garment which has been incorrectly labelled with the wrong size with another of the same color, style, and size that you originally ordered so contact sales@inspiredbyfrance.com if you believe this to have happened within 7 days of receipt of goods. The replacement garment will be the same color, style and size as your original order.

Damaged Products

If you receive a product which is damaged please contact sales@inspiredbyfrance.com within 7 DAYS of delivery receipt, with photos that clearly show the defects and we will arrange for a new product of the identical specification to be sent to you.

Please note that occasionally some products may have slight vinegar smell when you open the packing. This is due the printing process and the fact that we ship them straight to you – they’ve not sat in a warehouse or on a boat from China for weeks.  Simply leave the the item to air or wash as per our product care guidance for each product and any faint smell will quickly disappear.

Incorrect Products

In the event your receive the wrong product  please contact sales@inspiredbyfrance.com within 7 DAYS of delivery receipt, with photos that clearly show the problem and we will arrange for a new product of the identical specification to be sent to you.

Incorrect Deliveries

If your order did not arrive or you believe it was somehow misplaced by the courier, you first need to reach out to the courier responsible for delivering your package.

If the package tracking information states that it was delivered to you but you claim that it was not delivered, you must contact us within 7 BUSINESS DAYS of the expected delivery date. Situations like this will be handled on a case by case basis. If you fail to make contact within 7 BUSINESS DAYS of the expected delivery date you forfeit any refund rights.

If your order’s shipping method does not have any tracking information or method applied to it keep in mind that it still has an expected delivery date. You must contact us within 7 BUSINESS DAYS of the expected delivery date and we will look into the matter. Situations like this will also be handled on a Case By Case Basis. If you fail to make contact within 7 BUSINESS DAYS of the expected delivery date you forfeit any refund rights.

Incorrect Address Entered on Order

You will be sent an order confirmation email. If you see an error in your address – contact us immediately and we may be able to change it so don’t delay contacting us. If the item has already been shipped we are not be able to redirect the shipment.

Last Updated: 10/01/2018

About Us

Inspired by France is a small family run business/blog . We have lived and worked in France at various times in our life and hope to spend a lot more time there in the future.

We love all things French ranging from film, music and literature to the simple pleasures of French cooking and the odd glass of wine. We want to share our love of France with other France fanatics !

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Inspired by France

Inspired by France